Frequently Asked Questions 

We accept payment via PayPal, MasterCard, Visa, Multibanco and MBWay (only for Portugal).

It's as simple as adding your promo code at checkout once you have your shopping cart completed!You must confirm the validity dates of the code, to ensure that it is applied to the purchase. For some other reason is it not working? Email us: customercare@lightning---bolt.com

Check our Size Guide, where you’ll find how to measure your body and find the size that suits you.

Please send an email with customercare@lightning---bolt.com with the order number or any information that could help us find it. If is still on time, we will help you!

Our surfboards are a special and customizable product. Therefore, they need a process even more exclusive.  

All our surfboards are handmade and customizable, which means that the manufacturing process must take the necessary time to deliver you an exquisite product. Depending on the surfboard model and shaper, the delivery will take from 6 to 12 weeks, in case we don’t have it in stock. For the transportation, we use specialized transport services whose delivery time may reach a maximum of 14 working days, after confirmation of shipment. 

This largely depends on your location and the delivery provider used. However, orders typically take between 2 – 3 business days to be delivered and can be tracked online. For surfboards, you need to check the specific T&C.

Of course! You will receive an email with the tracking number related to your order.  

You just need to go to TNT website (if you are in Europe) , Fedex (if you are out of Europe) and put the tracking number.  

No additional duties or customs duties are levied on items shipped. Please note that surfboards have a special shipping. Our returns may follow a different process. 

Check the Shipping & Returns conditions for more information.

Despite it is not something usual for our customers/purchases 😊, of course you can. Returning an item is quick, easy and we’ll assist you to make a return or exchange: returns@lightning---bolt.com 

 The return process should be made within 14 days from the purchase, and in their original condition, unworn and unwashed with their original tags and invoice. Check the Shipping & Returns conditions to start the process. 

You’ll find these on the garment tag and on the product page on the website.If you have any question, drop us an email with the product name or a photo and we’ll get them across to you.

The easiest way to contact us is by email at

customercare@lightning---bolt.com 

You can also head over to our contact page for further details.

Yes, you can find us in Ericeira, or Ovar, as well as in multi-brand stores all over the world.