SHIPPING & RETURNS

 

1. SHIPPING METHODS AND CONDITIONS

 

SHIPPING METHODS

TNT Service - Home Delivery in 24h / 72h

FEDEX Service - Delivery to the Domicile in 24h / 72h

 

IN YOUR HOME

The order will be delivered to the billing address that appears in our database. If you are not in the indicated address, you will be contacted by the distributor to reschedule the delivery. Three delivery attempts will be made. If it is impossible to contact, the order will be returned to our warehouse.

 

IN ANOTHER ADDRESS OF YOUR CHOICE

We deliver your order wherever it is easier and more convenient. To do this, simply indicate the desired delivery address at the time of order completion. Note: always check if the address entered is correct in order to guarantee a quality service. The delivery to another address of delivery does not have any addition of expenses of sending.

After receiving the order confirmation email you can follow up with the code (tracking number) that you will receive via email.

 

SPECIAL TRANSPORTATION

For transportation of fragile items (surfboards, for example), we use specialized transport services, whose delivery time may reach a maximum of 28 working days, after confirmation of shipment.

 

SHIPPING TERMS

CAMPAIGNS OF OFFERS OF PORTES SHIPPING DO NOT INCLUDE OFFER OF EXPENSES AND CUSTOMS FEES, NOR RETURN COSTS.

Customs Duties and Taxes in the European Union

No additional duties or customs duties are levied on items shipped to European Union countries. Item prices and shipping costs include VAT and are therefore listed as gross prices.

Customs Duties and Taxes OUTSIDE THE EUROPEAN UNION

All taxes, customs duties and customs fees resulting from shipping are the responsibility of the customer. All items are shipped DDU - Delivery Duties Unpaid (unpaid delivery rights).

In addition, any additional charges or shipping costs not previously authorized will be deducted from the customer's refund.

The following countries are members of the European Union:

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus

 

2. RETURNS AND REFUNDS

 

RETURNS

1. When can I return or exchange an item?

Returning an item is quick and easy. You just have to ensure that the article meets the following conditions:

  • In a maximum period of 28 days from the date of purchase;
  • The article was never used, being in the original conditions. In the case of articles of footwear, these must be returned together with their box and original labels (except the plastic of the packaging that may have been opened);
  • Accompanied by original invoice or copy and approval email received (see below).

 

2. Do I have to pay anything to return or exchange the item?

In the case of return of articles that do not show any manufacturing defects, the cost of the return is the responsibility of the buyer.

 

3. How do I return or exchange an item?

I. Send an email to returns@lightningbolt-usa.com to request a return

II. In this email, please inform:

- Bill number

- Description and reference of the article (s) to be returned

- Amount you are returning

- Reason for return

- Customer number and complete identification

III. You will receive an email from our customer service and, in case of approval, you will receive an email validating this return, which should accompany the item (s) returned.

Returning without express prior authorization (via e-mail) may not be accepted.

Returns must be sent to:

Lightningbolt Europe S.A. Returns - Rua Comendador Manuel Gonçalves 25 - S. Cosme do Vale - 4761-912 Vila Nova de Famalicão, Portugal

IV. The refund will be made through the same method of payment used in the original order, once the return is received and validated in our warehouse.

Note: If there is any nonconformity in the articles received in our warehouse, our Customer Support team will contact you.

IMPORTANT: - For return from countries outside the European Union:

1. Send an email to returns@lightningbolt-usa.com to request a return

2. In this email, please inform:

- Bill number

- Description and reference of the article (s) to be returned

- Amount you are returning

- Reason for return

- Customer number and complete identification

3. You will receive an email from our customer service department and, in case of approval, you will receive an email validating this return and the corresponding Return Return Letter, which must accompany the returned item (s).

We request the use of the FEDEX conveyor to guarantee the success of the return.

All customs duties and fees resulting from the return are the responsibility of the buyer. Any additional charges or transportation costs that are not previously authorized will be deducted from the refund.

Returning without express prior authorization (via e-mail) may not be accepted.

 

REFUNDS

When I return items will I receive the shipping costs?

By returning the entire order, the total value of your order will be returned, excluding shipping costs (unless the return is motivated by non-conformities of the article).

When returning the order partially will be returned the value corresponding to the item (s) returned of your order, excluding the shipping costs (except if the return is motivated non-conformities of the article).

Refunds are made after receipt of the article (s), which implies verification and acceptance.

If the delivery of the order to the customer is not successful due to a lack of cooperation on the part of the customer (wrong telephone number, wrong address, absence at the address, non-compliance with local legislation, etc.), it will be returned to Lightningbolt Europe SA with customer charges (including any fees and customs duties). These fees will be deducted from any refund.

 

EXCHANGES

Unfortunately we can not process direct exchanges of items purchased online and returned to our warehouse.

You will have to return the item (s) and make a new purchase in our online store of the alternative item.